Terms of use

  • Any fraudulent or suspicious activity will be reported to the relevant authorities.
  • We care about your privacy and we believe we have taken all reasonable steps to ensure your information is kept private.
  • Care has been taken to ensure that our information is accurate and reliable but we cannot be held responsible for any errors or omissions.
  • Orders will not be shipped to a PO Box address without prior arrangements.
  • All prices are in Australian dollars and correct at the time of purchase but are subject to change without notice.
  • All prices are inclusive of Australian GST.
  • Care has been taken to provide am image for each product where possible, however they are shown for illustration purpose only and are not necessarily an accurate representation of the actual product purchased.
  • MON Enterprises accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods ordered from our website.
  • To the maximum extent permitted by law, you agree to release our carriers (Australia Post) from any liability relating to loss of, damage to, late delivery or non-delivery of any goods you order from this website and to assign all rights to claim compensation or insurance against our carriers to us and expressly and irrevocably.
  • In rural and regional areas of Australia , delivery times to final destinations may take longer. If in doubt, please check with your local Post Office.

Delivery Information

  • Most orders received by 1pm are shipped the same day.
  • Your order should arrive between the hours of 8am and 5pm, Monday – Friday excluding public holidays.
  • Special delivery requests – please specify these in the “Order Comments and Special Requests” field when filling in your shipping details.
  • Orders will not be shipped to a PO Box address without prior arrangements.
  • Live product will not be shipped to a PO Box address under any circumstance.
  • We use Australia Post to deliver your order to your door. If you aren’t home at the time of delivery, a card will be left in your letterbox asking you to collect your order from your nearest Australia Post Office.
  • Delivery times in Australia: 2-5 days NSW, 4-7 days other states.

Availability

  • All goods are subject to availability and there may be circumstances beyond our control that means that we may not be able to fill your order in whole or in part.
  • If this is the case, we will contact you by phone and then follow up with an email. If deemed necessary, we reserve the right to refuse any order or any part of an order.

Refunds & Exchanges

All refunds will be made by Paypal reversal or cheque. There may be a 2-3 day delay when refunding to your Paypal account.
The cost of postage to exchange or return faulty goods is at the customer’s expense.

Faulty Products

In the unfortunate case where your product is defective after having carefully followed the manufacturer instructions, please contact us immediately and return the product to us within 7 days of receiving the goods.

At the discretion of MON Enterprises Pty Ltd, we will:

  • Give you a refund for the defective product; or
  • Exchange it for the same product (including Postage
Shipping costs from the original purchase will not be refunded.

Product Exchange

  • Please contact us within 7 days of receiving your order.
  • Please ensure the product(s) is unused, intact and in a suitable condition to be resold.
  • If the product is damaged in transit, then it cannot be accepted as an exchange by MON Enterprises Pty Ltd.
 
 
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